QUESTIONS OR ISSUES WITH CERNER?
Ways to access support
1. CST Cerner Help online
2. Help Desk: available 24/7 604-806-9333 (or local 9333) or email vchServiceDesk@hssbc.ca
3. PHC non-urgent physician support: Mon-Fri 0800-1600: providerinformatics@providencehealth.bc.ca
4. Request support for Front End Speech Recognition (FESR): fesroptimization@providencehealth.bc.ca
5. Signal chat for Cerner peer support (147 members) – request the link to join: providerinformatics@providencehealth.bc.ca
UPDATES AND TIPS
PHC Cerner Learner Newsletter
- Spring 2024 – MRI Requisitions, Quick Med Rec video resources, What’s the Tea on CST – Process to Request Changes to Cerner
- Fall 2023 – Important changes to the Mental Health Act (Sept 2023) and associated Cerner forms and workflows.
- Spring /Summer 2023 – Difficult diagnoses, Pre-or-post-date your Documents, Updated Labs Section for Progress notes, Modifying Active Issues Display, Mapping diagnoses, Replaced Radiology Exams
- Winter 2022 – Actions Column, The Case of The Disappearing Radiology Orders>
- Fall 2022 – VGH Clinical Referrals, Superuser Tips>
- Summer 2022 – Message Center Tips and Mental Health Act Documentation
- May 2022 – Discharge Documentation, Custom Quick Orders, and Powerplan Favourites
- April 2022 – Search Tips, Results Comments, and Attending Physician Display
- March 2022 – BCWH Go Live, Progress Note Update, Message Center Personalization, and TSDM Powerform
- January 2022 – Finding Documents and Orders, New Patient Discharge Medication List
We want to hear from you! Give feedback on the PHC Cerner Learner here.
SUPPORT TEAM
Meet our team here. We are your local point of contact for any issues related to the technology that supports your practice. Our role is to understand your needs and try to help find solutions within the current system. If no solutions can be found and a system change is needed, our team will investigate potential changes and work to shepherd these requests through the process. See below for a visual of this process.
Request a change to Cerner using the form here.
PHYSICIAN LEADERS
Dr. Janet Simons
Associate Chief Medical Information Officer
janet.simons@providencehealth.bc.ca
Dr. Chris Murray
PHC Medical Director – Clinical Informatics
CBMurray@providencehealth.bc.ca