This is a three part paper that is a “primer” on quality, and although it focuses on the Emergency Department, the concepts are relevant across the board, using a case study to illustrate.
Download in PDF:
PART 1: Preparing for a quality improvement project in the emergency department
PART 2: Executing a quality improvement project in the emergency department
PART 3: Evaluating and sustaining a quality improvement project in the emergency department
Chartier, L B.Canadian Journal of Emergency Medicine, PART 1: Jan. 2018, PART 2: July 2018, Part 3: Mar2019.