PHC Med Staff

QUESTIONS OR ISSUES WITH CERNER?​​​​​

Ways to access support

1. Contact our Education Advisors, Provider Adoption Specialists

2. CST Cerner Help Online:

3. Help Desk: available 24/7 604-806-9333 (or local 9333) or email vchServiceDesk@hssbc.ca

4. Request support for Front End Speech Recognition (FESR): fesroptimization@providencehealth.bc.ca

5. Signal chat for Cerner peer support (147 members) – request the link to join:  providerinformatics@providencehealth.bc.ca

UPDATES AND TIPS 

PHC Cerner Learner Newsletter

We want to hear from you! Give feedback on the PHC Cerner Learner here.

• Fall 2024 – 5th Anniversary of CST at PHC
• Spring 2024 – MRI Requisitions, Quick Med Rec video resources, What’s the Tea on CST – Process to Request Changes to Cerner
• Fall 2023 – Important changes to the Mental Health Act (Sept 2023) and associated Cerner forms and workflows.
  
• Spring /Summer 2023 – Difficult diagnoses, Pre-or-post-date your Documents, Updated Labs Section for Progress notes, Modifying Active Issues Display, Mapping diagnoses, Replaced Radiology Exams
  
• Winter 2022 – Actions Column, The Case of The Disappearing Radiology Orders>
  
• Fall 2022 – VGH Clinical Referrals, Superuser Tips>
• Summer 2022 – Message Center Tips and Mental Health Act Documentation
• May 2022 – Discharge Documentation, Custom Quick Orders, and Powerplan Favourites
• April 2022 – Search Tips, Results Comments, and Attending Physician Display
• March 2022 – BCWH Go Live, Progress Note Update, Message Center Personalization, and TSDM Powerform
• January 2022 – Finding Documents and Orders, New Patient Discharge Medication List,

Videos and Quick Reference Guides

Videos

Request a change to Cerner using the form here. 

SUPPORT TEAM

Meet our team here. We are your local point of contact for any issues related to the technology that supports your practice. Our role is to understand your needs and try to help find solutions within the current system. If no solutions can be found and a system change is needed, our team will investigate potential changes and work to shepherd these requests through the process. See above for a visual of this process.

PHYSICIAN LEADERS