Cerner

Cerner Information for Medical Staff

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QUESTIONS OR ISSUES WITH CERNER?​​​​​

Ways to access support

1. Contact our Education Advisors, Provider Adoption Specialists

About our team
We are Education Advisors, Provider Adoption Specialists at the PHC Dept of Clinical Informatics. Our aim is to address Cerner Knowledge gaps and optimize Cerner utilization by Providers (Physicians, Nurse Practitioners, and learners). We offer in-personal and virtual, 1:1 or group training and support across all PHC sites and specialties. We develop and update Cerner educational materials (short form videos, cheat sheets, quick reference guides). We follow up on tickets generated by calls to Service Desk (regular business hours). We monitor a peer support physician chat (161 members). We manage the PHC Medical Staff Cerner page: phcmedstaff.ca/cerner/

Sutinder Kaba

Education Advisor, Provider Adoption Specialist
Providerinformatics@providencehealth.bc.ca

Paul Stanley

Education Advisor, Provider Adoption Specialist
Providerinformatics@providencehealth.bc.ca

2. CST Cerner Help Online:

3. Help Desk: available 24/7 604-806-9333 (or local 9333) or email vchServiceDesk@hssbc.ca

4. Request support for Front End Speech Recognition (FESR): fesroptimization@providencehealth.bc.ca

5. Signal chat for Cerner peer support (147 members) – request the link to join:  providerinformatics@providencehealth.bc.ca

UPDATES AND TIPS 

PHC Cerner Learner Newsletter

We want to hear from you! Give feedback on the PHC Cerner Learner here.

 

Videos and Quick Reference Guides

Videos

Cerner Provider Education - Youtube Videos
Quick Reference Guide

Request a change to Cerner using the form here. 

SUPPORT TEAM

Meet our team here. We are your local point of contact for any issues related to the technology that supports your practice. Our role is to understand your needs and try to help find solutions within the current system. If no solutions can be found and a system change is needed, our team will investigate potential changes and work to shepherd these requests through the process. See above for a visual of this process.

 

PHYSICIAN LEADERS

Dr. Janet Simons

Associate Chief Medical Information Officer
janet.simons@providencehealth.bc.ca

 

Ivana Culina

Clinical Informatics Manager
ICulina@providencehealth.bc.ca

Dr. Chris Murray

PHC Medical Director – Clinical Informatics
CBMurray@providencehealth.bc.ca

 

Chris Dunn

Clinical Informatics Specialist – Provider
cdunn@providencehealth.bc.ca